News 14 August

XenZone Issues Guide to Supporting Your Child on Exam Results Day

  • XenZone, UK’s leading provider of online mental health services, issues guide for parents and guardians to help support their children through exam results day

  • The pack includes tips and advice from XenZone clinicians on what to do if things don’t go according to plan as well as how to react and respond to different behaviours

  • Dr. Lynne Green, XenZone’s Chief Clinical Officer: “For those who have been disappointed by their exam results, the future is going to feel scary.”

London, UK August 14th 2020 – XenZone, the UK’s leading provider of online mental health services, has today released an information pack for parents and guardians to help support their children on exam results day.

The brochure, created with the help of XenZone clinicians, offers advice for parents and guardians on the best practical steps they can take to support their children during this stressful period. In addition to the guide for parents, XenZone’s Kooth service for children and young people, is also providing a number of resources available aimed at helping students navigate the uncertainty. On the release of A Level results in England and NI yesterday, received 8,400 visits, an increase of 23% on results day last year. These include a dedicated results day support thread, an Instagram Influencer series and a curated list of articles. One-to-one counselling sessions with qualified counsellors are available until 10:00pm every day.    

Dr. Lynne Green, Chief Clinical Officer said: ”Exam results day can be an extremely stressful and anxious time for students but it can be equally as difficult for the parents and carers in their lives. The confusion felt by many due to COVID 19 results and the removal of control from young people make this year particularly stressful. It can be hard to know exactly what is the right thing to say or the best way for you to offer your support. If your child doesn’t get the results they had hoped for or you don’t know how to offer your support without being overbearing, here are 3 useful top tips:

  • LISTEN: Allow your child some time to reflect on what has happened before rushing into problem solving mode – that can come later.
  • NORMALISE: Thinking you are the only one can exacerbate worries and have a hugely detrimental effect on self esteem. Help your child to connect with others who may have gone through something similar, for example by reaching out to friends or using an online peer support forum such as
  • ENCOURAGE SENSE OF CONTROL: Right now, life is feeling pretty unpredictable for many and for those who have been disappointed by their exam results, the future is going to feel even more scary. Help your child to focus on the bits that they can have some control over, involving a balance of practical and social elements, such as exploring alternative courses whilst also planning how to maintain safe social contacts with friends to promote feelings of connectedness which are so important for positive emotional mental health. 


About XenZone

 We are the UK’s leading online mental health platform. Our mission is to provide accessible and safe spaces for everyone to achieve better mental health. Our online platform is clinically robust and accredited to provide a range of therapeutic support and interventions. All our services are predicated on easy access to make early intervention and prevention a reality. 

 Our three services are:

  • Kooth: for children and young persons
  • Kooth Student: for university students
  • Qwell: for adults

Kooth is commissioned in 85% of the NHS’s clinical commissioning group areas across the country. It is a fully safeguarded and pre-moderated community with a library of peer and professional created content, alongside access to experienced online counsellors. There are no thresholds for support and no waiting lists. Currently, Kooth sees over 4,000 logins a day. 

Kooth Student is aimed at university students and is commissioned by three UK universities. 

Qwell operates across distinct locations and serves specific cohorts, including parents, teachers, victims of crime and those who have suffered from or continue to experience domestic violence. It is also offered as a benefit by a number of corporate organisations delivering anonymous digital mental health support services to employees.

XenZone was established in 2001. For more information: