Qwell is an online counselling and emotional well-being service for adults and those in carers roles.

Qwell removes many of the barriers to accessing mental health support, be that the associated stigma, the cost, or feelings that symptoms are not severe enough to warrant help. Timely access to services is a top three priority for people looking for mental health support with 1 in 3 people wanting to choose their own method of treatment¹.

When commissioned in their area, adults can self-refer themselves to Qwell through any connected device. Users have access to online counsellors available until 10pm, 365 days a year, moderated peer-to-peer support forums, and self-help articles co-produced by other users. Counselling is evidence-based and uses outcome tools to track progress.

Qwell also provides targeted emotional well-being support, counselling and online community support to the one in eight adults who look after an ill, older or disabled family member, friend or partner.

Our Clinical Director leads the clinical team. All counsellors are employed by XenZone, are members of the BACP, UKCP or registered with HPC and must have at least three years’ post-qualification experience. They receive clinical supervision both internally and externally and work under strict governance procedures.

¹ The Five Year Forward View Mental Health Taskforce: Public engagement findings, 2016

One in four people in the UK will experience a mental health problem each year.