Kooth is a transformational digital mental health support service. It gives children and young people easy access to an online community of peers and a team of experienced counsellors. Access is free of the typical barriers to support: no waiting lists, no thresholds, no cost and complete anonymity. Launched in 2004 and accredited by the BACP, more than 1,500 children and young people across the country login to Kooth every day.
Log-ins every day to Kooth
New registrations every day
Message exchanges between young people and Kooth counsellors in a year
One-to-one online chat sessions in a year
Of young people would recommend Kooth to a friend
Of children and young people registering on Kooth identify as black, Asian or minority ethnic
XenZone has partnered with CCGs, local authorities and Councils since 2004 to provide transformational and scalable online counselling services through Kooth.
Available in more than 95 CCG areas and to 40% of all 11-18 year olds in England, the service offers easily accessible mental health support to young people, irrespective of where they are on a spectrum of mild, moderate or complex need.
Kooth is anonymous and free to use, making it a powerful early prevention and treatment resource which young people are keen to use: more than 95% of end of session questionnaires show young people would recommend Kooth to a friend.
Kooth supports commissioners in providing clear user data, while contributing to NHS Mental Health Service Data Set records.
It also supports commissioners managing tight budgets; the cost of commissioning the service in a CCG area is comparable to 24 CAMHS referrals or a single admission to in-patient CAMHS.
Crucially, our safeguarding policies are paramount and strictly monitored and maintained. Our therapists receive regular training to ensure we are providing the highest level of professional support via a range of therapeutic approaches while working to the THRIVE Framework for system change. Kooth works hand-in-hand with local services on the ground, often supporting young people preparing for treatment or on CAMHS waiting lists.
Universities recognise that the student mental health crisis does not have a simple solution.
A transformational approach is needed to stem the tide of mental ill-health through early intervention, while creating more capacity in the system in a way that is de-stigmatising and engaging for young people.
We believe digital has to be part of any solution.
Kooth Student is an anonymous online counselling and emotional wellbeing service tailored to students. Quickly mobilised, it seamlessly integrates with – and alleviates pressure from – existing student wellbeing services by offering easily accessible early intervention support in and out of term-time.
Kooth Student has been piloted by the University of the West of England (UWE Bristol), an institution trailblazing student mental health.
At UWE Bristol, Kooth Student saw almost 5,000 log-ins in its first year, with over 65% of those outside traditional 9am-5pm hours. Of those registering for the service, 22% identified as black or minority ethnic (BME), showing how online services can help typically hard-to-reach groups.
Read more Kooth Student user data we provided to UWE Bristol – and about its first year with Kooth.