News 1 March

Kooth Online Counselling Service Launches in Trafford

Free year-round support from professional online counsellors now available to children and young people aged 11-25 

NHS Trafford Clinical Commissioning Group and Trafford Council have commissioned XenZone’s Kooth service, giving free, online counselling and emotional wellbeing support to children and young people in the area. Kooth will also provide children and young people with access to useful and practical self-help information and articles and the ability to join live pre-moderated forums.

The commission comes after a local secondary schools Youth Conference held in November 2016 found that young people wanted an anonymous form of support.  

Hania Sulaiman, a member of Trafford Council’s Youth Cabinet, commented “It’s great to see how much young people in Trafford have been using Kooth. The anonymity and range of hours makes it a fantastic resource allowing access to proper counselling where and when we feel comfortable and we hope it will continue to support more and more young people in the future.”

Children and young people can access Kooth from any connected device; counsellors are available weekdays from 12 noon to 10pm and from 6pm to 10pm on weekends. Kooth has been commissioned in Trafford since September 2017. To date, 80% of logins have been outside traditional office hours.

Councillor Michael Whetton, Executive Member for Children and Families at Trafford Council, said: “We are providing a service that helps young people manage their emotional wellbeing issues before these problems escalate, resulting in the possible need for more specialist service intervention. Kooth is confidential, fast, simple, free to access and available at a time suited to the young people using it.”

Dr Mark Jarvis, Medical Officer and Clinical Director for Quality and Performance at the CCG, said “We are committed to ensuring we put services in place that identify and manage the emotional and mental health needs of the children and young people of Trafford. Many just need a bit of extra support for what may be short-term mental health problems.”