News 13 May

Free, safe digital mental health support now available for adults across Gloucestershire as a response to the Covid-19 crisis

  • Online mental health and wellbeing service Qwell has been commissioned by Gloucestershire County Council
  • Qwell is accessible for anyone over 18 in the area, with no referrals, waiting lists or thresholds to meet
  • Qwell is delivered by XenZone, the UK’s leading digital mental health provider. The business is seeing increased demand across all its services due to coronavirus

Qwell is an online mental health and emotional wellbeing service for adults, allowing them to access support and guidance whenever they need it. The site is accredited by British Association for Counselling and Psychotherapy (BACP) and offers early preventative care and support without any prior thresholds to meet. 

Qwell allows adults across Gloucestershire to access free online counselling from qualified counsellors via an online chat based platform. Chats can be accessed through a drop-in service or pre-booked sessions. Those using Qwell will also be able to take advantage of a range of self-help tools, from reading and contributing to articles, peer to peer support via online discussion boards, and journals and goal trackers.

Gloucestershire County Council has commissioned Qwell as a digital provision to assist adults with their mental wellbeing through the Covid-19 pandemic. They are working closely with the NHS Gloucestershire Clinical Commissioning Group to ensure adults are appropriately signposted to the service

Cllr Tim Harman, cabinet member for public health and communities, said: “This is a challenging time for everyone and it’s totally normal to feel stressed or worried. We know this situation is likely to increase people’s anxiety about their health, jobs or relationships, and these factors, along with social isolation, can have an impact on your mental wellbeing. If you’re feeling this way, please reach out for support. Qwell is a safe, confidential environment to get help and, as well as free counselling, there is also lots of advice on there about steps you can take to look after your mental health.”

Dr Lynne Green, XenZone’s Chief Clinical Officer adds, “We’re thrilled to see Gloucestershire County Council working tirelessly to ensure the mental wellbeing of their community is being looked after. Our national data is showing an increase in loneliness, sadness and anxiety in adults and Qwell will support the council’s strategy in response to Covid-19 and beyond. We encourage those struggling to use the self-help articles and online discussion boards to connect with those that may be experiencing something similar. Our friendly counsellors are also there to provide support as and when they might need it. The site is fully anonymous enabling people to explore their mental health needs in a safe and confidential environment”.